We built a machine, not a call center
pane is roughly 95% automated today — and we keep pushing that number higher. Quotes, labels, customs paperwork and the routine back-and-forth all run through software we built (and keep improving) with a new generation of coding agents from Anthropic and Google. Legacy couriers carry the cost of huge offices, call centers and layers of staff in every single label they sell. We don't, so you don't.
That's also why all of our support is by email. A phone room full of operators is one of the most expensive things a shipping company can run — and the cost lands right back on your rates. So we keep it lean: every euro we don't spend on a call center is a euro off your shipping. We still read every message and reply personally, usually within four business hours.